Policies

Welcome

Welcome to my  shop and thank you for your interest in my work!

This is the boring but necessary small print page. :-)

All of my lampwork glass beads and jewellery have been lovingly made in my studio in North Cornwall. The beads have been carefully annealed in a digitally controlled kiln in my studio to remove stress and for maximum strength and durability. The beads have been carefully cleaned ready for your jewellery project or to look at and stroke...whichever floats your boat!

All of my lampwork jewellery is made using my beads and top quality 925 sterling silver or Hill Tribe silver findings.

I hope you enjoy using my lampwork beads and jewellery as much as I have creating them.

Rachel xxx

Payment

I accept payment by Paypal for UK and International customers. This allows the use of most major credit/debit cards, your bank account or Paypal balance.

For UK customers I also accept payment by cheque or postal order.  Cheques need to be made payable to Rachel Bishop.  Items will not be sent until funds are cleared.

Shipping

Purchases will be sent within 2-3 working days after receipt of cleared payment.

UK purchases will be sent 1st Class Post. Proof of posting is always obtained .

Purchases made outside of the UK will be sent using Royal Mail small packets Air Mail.

Refunds and Exchanges

Your satisfaction with your purchase is very important to me.

If for any reason you are not happy with your beads or jewellery (except earrings), please contact me by e-mail within 3 days stating your reasons and return the goods to me in their original packaging and in a saleable condition within 14 days for credit or refund. This is in accordance to the UK Distance Selling Regulations. Refunds or exchanges can only be issued after receipt of the item.

Items must be sent back using a trackable method of post such as Recorded or Special Delivery. I am sorry but I cannot refund postage costs but will refund the cost of goods.

Please note that for hygiene reasons I cannot accept returns or exchanges of earrings.

 

Additional

All of my beads and jewellery are fully guaranteed. If one of my beads is faulty I will replace it but I cannot take responsibility for breakages of beads or jewellery that occur through wear and tear, misuse or mishandling.
My original lampwork beads are made of glass and as such should be handled with love and care. Whilst I have taken every care to anneal the beads, it is still possible that they could be damaged or cracked under certain circumstances, for example sudden sharp impact or dramatic temperature changes, or if not handled properly. Should any glass beads become cracked or damaged please discard as injury may result.

Always keep glass beads out of the reach of small children for safety (accidental damage or they may present a chocking hazard).

Rachel Bishop